In force
Saudi Public Transport Users Regulation
لائحة حقوق والتزامات مستخدمي وسائل النقل العام
Regulation governing the rights and obligations of users of public transport. The text is set out in 21 articles.
- Articles
- 21
- In force
- 21
- Amended
- 0
- Issued
- 14/1/1445 AH
Issued by: قرار مجلس الوزراء رقم (44) وتاريخ 1445/1/14هـ
Each article shows the official Arabic text, which is the only legally binding version, followed by our plain-English explanation.
Browse Public Transport Users Regulation by topic
Definitions and Scope of Public Transport3 articlesPassenger Rights4 articlesRights of Persons with Disabilities in Transport3 articlesPassenger Obligations4 articlesCarrier Obligations and Liability3 articlesLost and Damaged Luggage2 articlesPassenger Complaints and Objections2 articlesPublic Transport Violations and Fines2 articles
Articles of the Saudi Public Transport Users Regulation
- Article 1The article defines the terms of the Regulation of the Rights and Obligations of Public Transport Users, including public transport, its activities, the carrier, the passenger, the means of transport, a person with a disability and a service animal.
- Article 2The article requires public transport service to be provided to anyone who requests it without discrimination.
- Article 3The article requires a passenger to be at least 13 to use intercity service alone, and at least 8 to use service within a city alone.
- Article 4The article makes parents and guardians responsible for the conduct of their minor children or those under their guardianship, within the scope of the Public Transport Users Regulation.
- Article 5The article requires the carrier to equip the means of transport that the Authority specifies with the tools and equipment needed to serve persons with disabilities and persons with limited mobility.
- Article 6The article establishes the right of persons with disabilities and limited mobility to transport service. It allows refusal only for health and safety requirements or impossibility of meeting their needs, and requires telling them of an alternative.
- Article 7In addition to the rights in Article 8, the article gives persons with disabilities and limited mobility further rights, including fare exemptions and discounts, accessible information, help boarding and alighting, a seat reserved for a companion, and bringing a service animal.
- Article 8The article sets out ten rights of every passenger, including safe and timely service, privacy, carrying baggage, strollers and pets on conditions, compensation, medical assistance and knowing the complaint mechanisms.
- Article 9The article sets out the passenger's obligations, including paying the fare, keeping to the route, maintaining public decorum, giving priority to the elderly and pregnant, not tampering or carrying dangerous materials, and handing in lost items.
- Article 10The article requires the passenger to compensate the carrier or the person responsible for the transport facilities for damage resulting from violating the Regulation, unless the passenger proves unavoidable circumstances or force majeure.
- Article 11The article requires the passenger to comply with all laws, regulations and instructions in force in the Kingdom, and with the security and customs requirements of the destination on trips extending outside the Kingdom.
- Article 12The article sets out the carrier's obligations, including preparing policies approved by the Authority, training staff, an electronic complaints mechanism and register, multiple payment options, notifying eligible passengers of reduced fares, and lost-property records.
- Article 13The article obliges the carrier to compensate for damage from its own and its subordinates' errors during service, to provide medical assistance and pay treatment costs, and makes it responsible for baggage handed to it, with exemptions for passenger fault or force majeure.
- Article 14The article allows the carrier to inspect passengers' baggage for security and safety, requires a report on lost, damaged or delayed baggage, and treats baggage as lost if not delivered within 14 days of the claim.
- Article 15The article regulates the passenger's complaint to the carrier within 30 days, acknowledgment within 5 working days, a response within 15 working days, handling within 30 days, and an objection before the committee within 60 days.
- Article 16The article makes the Transport General Authority the supervisor of the Regulation's implementation, to ensure passengers obtain their rights and comply with their obligations, with detailed mechanisms issued by decision of the Board.
- Article 17The article provides for a five-member committee formed by decision of the Board to hear violations of the Regulation and passengers' objections to complaint handling, with appeal of its decisions before the Board of Grievances within 60 days.
- Article 18The article makes compensation, other than for injury or death, follow a policy set by the Authority, without prejudice to the right to resort to the courts.
- Article 19The article gives the Authority the power to impose a fine not exceeding SAR 500 on passengers and third parties who violate the Regulation, according to the table of violations and fines approved by the Board.
- Article 20The article provides for detecting passengers' and third parties' violations by employees named by the Chairman, allows assigning fine collection to the carrier and sharing in the revenue, and requires the carrier to report crimes to the security authorities immediately.
- Article 21The article provides for publishing the Regulation of the Rights and Obligations of Public Transport Users in the Official Gazette and for it to take effect from the date the Board sets.