Article 8 of the Saudi Public Transport Users Regulation
المادة 8 من لائحة حقوق والتزامات مستخدمي وسائل النقل العام
The article sets out ten rights of every passenger, including safe and timely service, privacy, carrying baggage, strollers and pets on conditions, compensation, medical assistance and knowing the complaint mechanisms.
Official text (Arabic)
This article has not been amended since the law was issued.
يحق لكل راكب الآتي:
1- الحصول على الخدمة بجودة عالية، وبشكل آمن، وفي مواعيدها المحددة.
2- التمتع بالخصوصية بالقدر المتعارف عليه في الأماكن العامة.
3- الحصول على خيارات متعددة لشراء الخدمة بيسر وسهولة.
4- اصطحاب الأمتعة الشخصية أو أي متعلقات لا تشكل خطرًا على سلامة الركاب ووسيلة النقل ومرافق النقل، وذلك وفقاً لشروط الناقل وما تحدده الهيئة.
5- اصطحاب عربات حمل الأطفال ومعدات التنقل الخفيفة التي لا تشكل خطرًا على سلامة الركاب ووسيلة النقل ومرافق النقل، وذلك وفقاً لشروط الناقل وما تحدده الهيئة.
6- اصطحاب الحيوانات الأليفة التي لا تشكل خطراً أو تؤثر في الخدمة ووسيلة النقل ومرافق النقل، وذلك وفقاً لشروط الناقل وما تحدده الهيئة.
7- الحصول على معلومات واضحة وبطريقة مناسبة ويسيرة؛ لمعرفة جميع ما له من حقوق وما عليه من التزامات عند طلبه للخدمة.
8- التعويض عن فقدان الأمتعة أو تلفها أو تأخرها، وعن التأخر في تقديم الخدمة أو إلغائها بعد شرائها أو سوء تقديمها، وذلك وفقاً للائحة وما تضعه الهيئة من سياسات.
9- الحصول على المساعدة الطبية في حالة الإصابة على متن وسيلة النقل أو مرافق النقل أو في حالة الحاجة إليها.
10- معرفة آليات الشكاوى المتعلقة بالخدمة، والجهات المعنية بها.
This is the official Arabic wording, the only legally binding version. We do not translate the law itself; the explanation below is ours. Official source: Bureau of Experts at the Council of Ministers
Article 8 explained in plain English
This is the article that gathers the passenger's rights, and it establishes ten rights for every passenger:
- Service of high quality, safely and at its scheduled times.
- Privacy to the extent customary in public places.
- Multiple options for purchasing the service with ease and convenience.
- Bringing personal baggage or belongings that do not pose a safety risk.
- Bringing strollers and light mobility equipment that do not pose a safety risk.
- Bringing pets that do not pose a danger and do not affect the service.
- Clear and simple information about the passenger's rights and obligations when requesting the service.
- Compensation for lost, damaged or delayed baggage, and for delay in providing the service, its cancellation after purchase, or its poor provision, in accordance with the Regulation and the Authority's policies.
- Medical assistance in case of injury on board the means of transport or in the transport facilities, or when it is needed.
- Knowing the complaint mechanisms and the bodies concerned with them.
Rights 4, 5 and 6 are limited by being in accordance with the carrier's conditions and what the Authority specifies. Bringing a pet, for example, is not an absolute right; it is conditional on the pet not posing a danger or affecting the service, and on the conditions of the carrier and the Authority.
As for compensation, the article does not specify its amount; it refers to the Regulation and the Authority's policies.
Article 7 refers to these rights as rights enjoyed by persons with disabilities and persons with limited mobility, and adds special rights to them. In return for these rights, Article 9 sets out the passenger's obligations, such as paying the fare and maintaining public decorum.
Anyone with an actual problem with a carrier would be well advised to consult a lawyer specializing in civil cases and compensation.
Practical example
Fahd bought a bus ticket from Riyadh to Hail, and the trip was then canceled after the purchase. Under this article, he has the right to compensation for the cancellation of the service after buying it, in accordance with the Regulation and the policies the Authority sets, and he has the right to know the complaint mechanisms if he is not compensated.
Translated from our Arabic explanation with machine assistance. For guidance only; it does not replace advice from a lawyer on your situation.
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Frequently asked questions about Article 8 of the Saudi Public Transport Users Regulation
Am I entitled to compensation if the bus is late or the trip is canceled?
Yes. A passenger has the right to compensation for delay in providing the service, its cancellation after purchase, or its poor provision, in accordance with the Regulation and the Authority's policies.
Are pets allowed on public transport?
A passenger may bring pets that do not pose a danger or affect the service, in accordance with the carrier's conditions and what the Authority specifies.
What are my rights if I am injured on the bus?
A passenger has the right to medical assistance in case of injury on board the means of transport or in the transport facilities.
More articles on Passenger Rights
- Article 2
The article requires public transport service to be provided to anyone who requests it without discrimination.
تُقدّم الخدمة لمن يطلبها دون تمييز.
- Article 3
The article requires a passenger to be at least 13 to use intercity service alone, and at least 8 to use service within a city alone.
يجب ألا يقل عمر الراكب عن (ثلاث عشرة) سنة للحصول منفردًا على الخدمة بين المدن، وألا يقل عن (ثماني) سنوات للحصول منفردًا على الخدمة داخل المدن.
- Article 4
The article makes parents and guardians responsible for the conduct of their minor children or those under their guardianship, within the scope of the Public Transport Users Regulation.
أولياء الأمور والأوصياء مسؤولون عن سلوك أبنائهم القصَّر أو من هم تحت وصايتهم.
The texts are reproduced from the official website of the Bureau of Experts at the Council of Ministers for reference; where they differ, the officially published Arabic text prevails. This content is not legal advice.