Skip to content
Qanoon
Sign in

Article 7 of the Saudi Public Transport Users Regulation

المادة 7 من لائحة حقوق والتزامات مستخدمي وسائل النقل العام

In addition to the rights in Article 8, the article gives persons with disabilities and limited mobility further rights, including fare exemptions and discounts, accessible information, help boarding and alighting, a seat reserved for a companion, and bringing a service animal.

Official text (Arabic)

This article has not been amended since the law was issued.

يحق لكل شخص من الأشخاص ذوي الإعاقة وذوي القدرة المحدودة على الحركة –بالإضافة إلى الحقوق المنصوص عليها في المادة (الثامنة) من اللائحة- الآتي:

1- الاستفادة من أي إعفاءات أو تخفيضات على أسعار التذاكر المخصصة له ولمرافقه بناء على سياسة تحديد أجور استخدام وسائل النقل التي تصدرها الهيئة.

2- الحصول على المعلومات المتعلقة بالرحلة وشروط النقل، بوسائل وطرق يسيرة تتناسب مع حالته.

3- العلم بحقوقه الواردة في اللائحة وسياسات الناقل.

4- الحصول على المساعدة اللازمة للصعود على متن وسيلة النقل والنزول منها، والتنقل في مرافق النقل.

5- تمكينه من حجز مقعد له ومقعد مجاور لمرافقه إن توفّر ذلك.

6- اصطحاب حيوان الخدمة من قبل الأشخاص ذوي الإعاقة على متن وسيلة النقل، وفي مرافق النقل، وفقاً لما تضعه الهيئة من سياسة لهذا الشأن.

This is the official Arabic wording, the only legally binding version. We do not translate the law itself; the explanation below is ours. Official source: Bureau of Experts at the Council of Ministers

Article 7 explained in plain English

This article adds special rights for persons with disabilities and persons with limited mobility, in addition to the general rights of every passenger set out in Article 8, such as receiving the service with high quality and safely, compensation for lost baggage or delayed service, and obtaining medical assistance. The special rights are:

  1. Exemptions and discounts: benefiting from any exemptions or discounts on ticket prices allocated to the person and the person's companion, based on the fare-setting policy issued by the Authority. The article does not specify the percentage of the discount; it refers to the Authority's policy.
  2. Accessible information: obtaining trip information and conditions of carriage by easy means and methods suited to the person's condition.
  3. Knowledge of their rights set out in the Regulation and the carrier's policies.
  4. The necessary assistance in boarding and alighting from the means of transport and moving around the transport facilities.
  5. Reserving a seat for the person and an adjacent seat for the companion, where available.
  6. Bringing a service animal on board the means of transport and into the transport facilities, in accordance with the Authority's policy. By the text, this right is specific to persons with disabilities. Under Article 1, a service animal is a pet specially trained to serve persons with disabilities, such as guiding persons with visual impairments.

These rights complement Article 6, which establishes the right of these groups to the service and permits refusing it in only two cases.

Anyone with an actual problem with a carrier would be well advised to consult a lawyer specializing in civil cases and compensation.

Practical example

Noura has a visual impairment and travels by train from Riyadh to Qassim with her sister and her trained guide dog. Under this article, she may benefit from the discounts provided for her and her companion according to the Authority's policy, reserve a seat for herself and an adjacent seat for her sister where available, receive help boarding and alighting, and bring her guide dog in accordance with the Authority's policy.

Translated from our Arabic explanation with machine assistance. For guidance only; it does not replace advice from a lawyer on your situation.

How we write and review content

Administrative Law lawyers: ask a specialist about your case

Describe your situation briefly and we'll suggest a lawyer who specialises in this law

Administrative Law (Board of Grievances) lawyers

Lawyers who handle this kind of case

Dr. Ali Al-Rubaie Law Office and Ittihad Al-Asr Legal Company

Riyadh — العليا Consultation from SAR 450
Labour & Employment LawCriminal LawAdministrative LawCivil Litigation & Compensation+4

Al-Safwa Law Office and Legal Consultancy

Jeddah 3.3 (1)
Criminal LawAdministrative LawCommercial & Corporate LawFamily & Personal Status Law+1
See all lawyers

Frequently asked questions about Article 7 of the Saudi Public Transport Users Regulation

Are there discounts on public transport tickets for persons with disabilities?

They and their companions may benefit from any exemptions or discounts based on the fare-setting policy issued by the Authority.

May a blind person bring a guide dog?

Yes. Persons with disabilities may bring a service animal on board the means of transport and into the transport facilities in accordance with the Authority's policy.

Can persons with disabilities reserve a seat for a companion?

Yes. They may reserve a seat for themselves and an adjacent seat for their companion where available.

Articles this article refers to

More articles on Rights of Persons with Disabilities in Transport

The texts are reproduced from the official website of the Bureau of Experts at the Council of Ministers for reference; where they differ, the officially published Arabic text prevails. This content is not legal advice.