Article 7 of the Saudi E-Commerce Law
المادة 7 من نظام التجارة الإلكترونية
The Article requires the service provider to give the consumer a statement of the contract's provisions and terms before concluding it, covering product features, the total price, payment and delivery arrangements, and the guarantee.
Official text (Arabic)
This article has not been amended since the law was issued.
يلتزم موفر الخدمة بتقديم بيان للمستهلك يوضح فيه أحكام العقد المزمع إبرامه وشروطه, على أن يشتمل البيان على ما يأتي:
أ- الإجراءات الواجب اتخاذها لإبرام العقد.
ب- البيانات المتعلقة بموفر الخدمة.
ج- الخصائص الأساسية للمنتجات أو الخدمات محل العقد.
د- إجمالي السعر شاملاً جميع الرسوم أو الضرائب أو المبالغ الإضافية المتعلقة بالتسليم إن وجدت.
هـ- ترتيبات الدفع والتسليم والتنفيذ.
و- بيانات الضمان إن وجد.
ز- البيانات الأخرى التي تحددها اللائحة.
وتحدد اللائحة الضوابط اللازمة للبيانات التي يلتزم موفر الخدمة بتقديمها وفقاً لطبيعة كل عملية.
This is the official Arabic wording, the only legally binding version. We do not translate the law itself; the explanation below is ours. Official source: Bureau of Experts at the Council of Ministers
Article 7 explained in plain English
This Article ensures the consumer enters the electronic contract knowing what he is contracting for; it requires the service provider to give him a statement explaining the provisions and terms of the proposed contract, which must include:
- The procedures to be taken to conclude the contract.
- Information about the service provider.
- The essential features of the products or services that are the subject of the contract.
- The total price including all fees, taxes or additional amounts relating to delivery, if any; the consumer may not be surprised by amounts not disclosed to him.
- Payment, delivery and performance arrangements.
- Guarantee details, if there is a guarantee.
- Other information specified by the Regulations.
The Article provides that the Implementing Regulations set the necessary controls for this information according to the nature of each transaction, so what must be stated in selling a product may differ from what must be stated in providing a service.
This Article complements Article 6, which requires the service provider to disclose in his e-store his name, address, contact means and register, and is complemented by Article 8, which requires him to provide an invoice after the contract is concluded showing the cost of each product or service, the total price and the date and place of delivery.
A person preparing the terms and conditions of their e-store, or who believes they were not given this information before contracting, can consult a lawyer specialized in commercial cases.
Practical example
Fahd wanted to buy an office chair from an online store, and before confirming the order the store showed him the chair's specifications, the total price including tax and delivery fees, the payment methods, the expected delivery time and the guarantee period. The store has thereby given him the statement the Article requires before concluding the contract.
Translated from our Arabic explanation with machine assistance. For guidance only; it does not replace advice from a lawyer on your situation.
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Frequently asked questions about Article 7 of the Saudi E-Commerce Law
Must the online store state the price including tax and delivery?
Yes, the statement must include the total price including all fees, taxes or additional amounts relating to delivery, if any.
When must the store give the contract terms?
The Article requires the service provider to give a statement of the provisions and terms of the proposed contract, that is, before it is concluded.
Is the store required to offer a guarantee?
The Article does not require it to offer a guarantee, but it requires the guarantee details to be stated if there is one.
More articles on Electronic Contracts and Invoices
- Article 3
The Article sets the service provider's place of business: the merchant's commercial register address, and the place specified in the e-store for the practitioner, with rules for multiple places and for none.
1- يقصد بمقر عمل موفر الخدمة لأغراض تطبيق أحكام النظام ما يأتي: أ- بالنسبة إلى التاجر، يكون مقر عمله عنوانه المحدد في سجله التجاري. ب- بالنسبة إلى الممارس، يكون
- Article 4
The Article lets a consumer who made a mistake in an electronic communication, and whose technology did not let him correct it, notify the service provider of the mistake as soon as he learns of it, which counts as correcting it under conditions.
إذا حدث خطأ من المستهلك في خطاب إلكتروني ولم تتح له تقنية الاتصال تداركه، فله أن يبلغ موفر الخدمة بموضع الخطأ فور علمه به خلال المهلة التي تحددها اللائحة، ويعد
- Article 8
The Article requires the service provider to give the consumer an invoice after concluding the contract showing the cost of each product or service, the total price and the date and place of delivery, as the Regulations set.
على موفر الخدمة تقديم فاتورة إلى المستهلك بعد إبرام العقد مبين فيها تكاليف شراء كل منتج أو تقديم خدمة، وإجمالي السعر شاملاً جميع الرسوم أو الضرائب أو المبالغ ال
- Article 10
The Article makes the electronic advertisement a supplementary contractual document binding on the parties, and requires it to include the product or service name, the service provider's name and his contact means.
1- يُعد الإعلان الإلكتروني من الوثائق التعاقدية المكملة للعقود وملزمة لأطراف العقد. 2- يجب أن يتضمن الإعلان الإلكتروني ما يأتي: أ- اسم المنتج أو الخدمة المعلن ع
- Article 14
The article lets a consumer cancel and recover what was paid if the service provider delays delivery beyond 15 days or the agreed date, unless the delay is due to force majeure.
1- ما لم يتفق موفر الخدمة والمستهلك على مدة أخرى لتسليم محل العقد أو تنفيذه، يحق للمستهلك فسخ العقد إذا تأخر موفر الخدمة عن التسليم أو التنفيذ مدة تزيد على (خمس
The texts are reproduced from the official website of the Bureau of Experts at the Council of Ministers for reference; where they differ, the officially published Arabic text prevails. This content is not legal advice.