Article 8 of the Saudi Credit Information Law

This article sets two obligations that serve transparency in dealing with the consumer:

1. Providing information on procedures: members, such as banks and financing bodies, and credit information companies too, must provide consumers with information on the procedures followed when applying for any credit dealing, such as applying for a loan, a credit card or an installment purchase. A consumer has the right to know in advance how his application will be considered.
2. Complaint-handling procedures: companies must set specific procedures for handling consumers' complaints, and then publish them, with publication after the approval of the Authority, which under the definition in Article 1 is the Saudi Central Bank (SAMA).

The article does not specify the content of the complaint procedures or their periods, but leaves it to the companies to set them, on condition that they are approved by the Authority before publication.

This article leads into Article 9, which sets out the consumer's rights in detail, including being told the reason his credit dealing was refused if he asks, his right to a copy of his credit record, asking for incorrect information to be corrected, and taking his complaint to the Committee formed under the Law if the information is not corrected or his record was requested for an unlawful reason.

If a consumer has difficulty obtaining this information or having his complaint handled, he can consult a lawyer specialized in banking and finance.