Why is the “Message the office” button missing?

The two buttons depend on whether your listing is claimed, on your plan and on your licence verification.

“Message the office” button

Shown only when both are true:

1. Your listing is claimed by its owner. Claiming.
2. Your plan includes messaging (paid plans). Benefits.

The visitor must be signed in to start a conversation, and a listing's owner can't message their own office.

“Book a consultation” button

Shown when:

1. The listing is claimed, and your licence is verified (on any plan, including Free) or the listing is on the Lawyer or Firm plan. Verify your licence.
2. You turned on I accept paid consultation bookings. Enabling.

The price shows beside the button if you set an hourly rate. If no slots are available in the next two weeks the visitor sees a message on the booking page; see Set your availability.