How do client requests reach you?

Your public listing has a “Request a consultation” form that visitors fill in: name, mobile number, email (optional) and the request text (at least 10 characters).

What happens after sending?

If your listing is claimed (on any plan, including Free):

1. The request is recorded under your office immediately.
2. You get an email titled “New client request” with the client's details and message; you can reply to it directly and your reply goes to the client's email if they entered one.
3. The “Requests” counter on your listing card goes up and the request appears under Client requests in your dashboard.
4. You have 24 hours from the request email to accept or decline it, straight from the link in the email with no sign-in, or from “Client requests”. The client's details appear as soon as you accept. Request emails go out Sunday to Thursday, 9 am to 6 pm Riyadh time; anything arriving outside those hours reaches you at the next working time. If you don't answer in time, the request is passed to another lawyer. See Viewing client requests. If the window would end on a Friday or Saturday or outside working hours (9 am-6 pm Riyadh time), it is extended to 10:00 am on the next working day.

If your listing is unclaimed:

• The request doesn't reach you; it goes to the Qanoon team under “Client requests” in the admin. Our team may forward it right away to a suitable office based on practice area, city, plan, verification and rating.
• If your listing has an email, you get a “you received an inquiry” notice with the practice area, city and date only, no client details. Claim your listing to see the request in your dashboard, unless another lawyer accepted it first; your dashboard says how many requests went to other lawyers before you claimed.
• The visitor knows this: your listing tells them we'll let the office know and may also match them with other lawyers. If your listing has no email, the form becomes “Get matched with a lawyer” and the request does not go to your listing at all.

Requests sent through «رشّحوا لي محاميًا» (Recommend me a lawyer) also reach our team first, who route them to a suitable lawyer.

Requests from other cities

Requests normally go to lawyers in the client's city. If you offer remote consultations, turn on “I take clients from any city” in Edit listing (consultation fee section), and you may get requests from cities with no lawyer on Qanoon. A lawyer in the client's own city still comes first, and you can accept or decline each request.

Attached documents

Documents a client attaches to a request reach only lawyers on the Lawyer plan or the Firm plan. On the Free plan the form doesn't offer the file field, so the request reaches you without attachments.

To receive attached documents and message clients, see Plans. If your listing is claimed and you're getting no requests, see I'm not getting requests.