Why am I not getting client requests?

Client requests reach every claimed listing, on any plan including Free. If none are reaching you, go through these points in order.

1. Is your listing claimed and published? It should appear under “My listings” in your dashboard, and its public page should open for visitors. If not, see Claiming your listing. Requests on an unclaimed listing go to the Qanoon team, who route them to a lawyer.
2. Is the email arriving? Request emails go to your sign-in email. Check spam. The request still appears under “Client requests” in your dashboard even if the email doesn't arrive.
3. Are you answering in time? Each request gives you 24 hours from its email to accept or decline it, from the email link or from “Client requests”. If you don't answer in time, the request is passed to another lawyer, so check your dashboard and email regularly. See Viewing client requests. If the window would end on a Friday or Saturday or outside working hours (9 am-6 pm Riyadh time), it is extended to 10:00 am on the next working day.
4. Is your listing complete? Verified listings with photos, a bio and clear practice areas are chosen more. See the checklist.
5. Practice area and city: make sure they're accurate in Practice areas and city.
6. A request arrived without documents? Documents a client attaches reach the Lawyer and Firm plans only. On the Free plan the form doesn't offer the file field, so the request reaches you without attachments. See Plans.