How do I follow my requests to lawyers, and what do the statuses mean?

Open My account and look at My requests to lawyers («طلباتي للمحامين»). It lists your latest requests with the office name, date sent, a preview of your text and the status. The account pages are currently in Arabic; the Arabic status names are given in brackets.

What the statuses mean

• Received («تم الاستلام»): your request reached us and has not been routed yet.
• Being routed («قيد التوجيه»): we are looking for the best office for your case.
• Sent to the lawyer («تم إرساله للمحامي»): the request reached the lawyer or office.
• Accepted by the lawyer («قبله المحامي»): the office accepted it and will contact you.
• Lawyer unable («تعذّر على المحامي»): the office could not take it; we may route it to another office, and you can contact others.
• Closed («مغلق»): handling of the request has finished.
• Rejected («مرفوض»): we did not accept the request (for example if it was unsuitable or a duplicate).