How do I send a consultation request, and who receives it?

A consultation request is free and does not need an account.

Steps

1. Open the office's profile and, in the contact section (Request a consultation, Reach a lawyer now or Get matched with a lawyer, depending on the profile, or the matching button on mobile), enter:
   • your name and mobile number;
   • your email (required, so the lawyer can reply);
   • a short description of your case (at least 10 characters). Say what you need help with in a few clear lines;
   • documents (optional): the attachment field appears on some offices' profiles only.
2. Press Send request. A message confirms it was sent and says who will contact you.

By sending the request you agree to share your details as the form says and under our privacy policy.

Who receives my request?

• An activated office: the request goes straight to its email and dashboard, and the office contacts you. If the office doesn't accept it within 24 hours of being notified (offices are notified during working hours, Sunday to Thursday), your request is passed to another suitable lawyer, so a different office may contact you. If the window would end on a Friday or Saturday or outside working hours (9 am-6 pm Riyadh time), it is extended to 10:00 am on the next working day.
• An unclaimed profile with an email (the Reach a lawyer now section): the request reaches our team, and we let the office know it received a request, without your details. We may match you right away with another suitable lawyer, so a different office may contact you. The office itself gets your details only if it claims its profile.
• An unclaimed profile with no email (the Get matched with a lawyer section): the request does not go to this office; our team matches you with a suitable lawyer in that city and practice area. To reach the office itself, call or WhatsApp it if its profile shows them.

Nobody called me?

• Allow at least one working day; offices follow up during working hours.
• Check that your mobile number in the request is correct, and follow the status from My account if you sent it while signed in.
• Try calling or WhatsApp, or ask us to recommend a lawyer.