I paid but my booking or order is not confirmed — what now?
Confirmation takes a moment; here is what to do if it is slow or you were charged with no result.
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After you pay, the payment provider confirms the transaction to the platform within moments. Meanwhile you may see:
- On a booking: payment confirmation is in progress, refresh in a moment.
- On a contract: «جارٍ تأكيد الدفع…» (payment being confirmed).
Try, in order
- Wait a minute and refresh the page.
- Open Bookings and consultations, My contracts or the advertiser dashboard and check the status.
- Check your email: a booking confirmation arrives when it succeeds.
- Check your bank statement; a pending charge may appear and drop off if the transaction did not complete.
If it is still not confirmed after about 30 minutes
Contact us and send: the booking number or campaign/contract name, the date and time of payment, and the last 4 digits of the card (never the full number). Do not pay a second time before you are sure.
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