How do I contact the KSA Lawyers team?

For any problem with the site or a general enquiry there are three ways to reach us, and each opens a support request with a number you can follow until it is solved.

The three ways

1. The Contact form: enter your name and email, choose a topic: "Technical support / site issue", "Add, edit or remove a lawyer listing", "Advertising on the platform", "Partnership or collaboration", or "Other", and write your message clearly, adding in the text anything that helps: the page link, when it happened, any error text. Then Send.
2. «ما زلت بحاجة لمساعدة؟» (Still need help?) at the bottom of any article in the Help center: enter your email, a subject and the details (at least 10 characters). The link to the page you were on is sent with it, which saves us questions.
3. Email: write to any address at ‎@ksa-lawyers.com‎, such as support@ksa-lawyers.com for technical support and info@ksa-lawyers.com for general enquiries. Put what you need in the subject and the body.

What happens after you send

• You get a «وصلنا طلبك» ("we received your request") email with your request number in its subject, like «[#KL-1234]», saying the team usually replies within one working day (Sunday to Thursday).
• We reply to your email. Your reply to our email is added to the same request, so there is no need to open a new one; just press "Reply", write, and keep the request number in the subject.
• When we consider the request solved you get a «تم حل طلبك» ("your request was solved") email with two links to rate your experience with support. If your problem is not solved, reply to the same email and we will reopen the request.
• If the request was closed for good and you write to us afterwards, we open a new follow-up request linked to the first.

Never include a password or card number in your message; we will never ask you for either.

«تذاكري» (My tickets) if you have an account

If you are signed in, open «تذاكري» (in your account, the «تذاكري (الدعم)» button) to see all your requests, including those you sent by email or through the form with your account's email, and each one's status: «قيد المراجعة» (received), «قيد المعالجة» (in progress), «بانتظار ردك» (awaiting your reply), «تم الحل» (solved), «مغلقة» (closed).

1. New request: press «طلب جديد», enter the subject (at least 3 characters) and your message (at least 10 characters), attach files if you wish (up to 5 files, 20 MB each), then «إرسال الطلب».
2. Reading and replying: open the request to see the conversation, write in «أضف ردًّا» and press «إرسال الرد». The attachments we sent you can be downloaded.
3. «تم حل مشكلتي» (my problem is solved): press it if your problem is over, to close the request yourself. If it turns out not to be solved, write a reply and the request reopens.
4. Rating: when the request is «تم الحل» you see «كيف كانت تجربتك مع الدعم؟» (how was your experience with support?) with «جيدة» (good) and «غير جيدة» (not good); choose, add a comment if you like, then «إرسال التقييم». The rating link in the email expires 14 days after the solve.
5. If the request is «مغلقة» (closed), your reply in it opens a new follow-up request and tells you so.

Reporting a lawyer's listing

If a listing has wrong information, or you own the listing and want it edited or removed, choose the topic "Add, edit or remove a lawyer listing" and include the profile link. If you are the lawyer, you can claim and edit your profile yourself.